FAQ
FAQ
How are the products made?
Items are made in a variety of ways.
I work with a print-on-demand drop shippers for items like t-shirts & journals.
Upcycled and small batch items are created by me or in callaboration with some of my favorite artisans/crafters.
Some items are purchased in bulk through fair trade organizations and embellished after with Motobella Vintage additions.
WHat is your brand's committment to sustainability & ethical practices?
Motobella Vintage is dedicated to sustainability and ethical practices. I prioritize sustainability initiatives, such as using eco-friendly materials when possible, small batch and custom manufacturing vs. mass production, purchasing in larger batches from fair trade organizations and working with small handcraft artisans on limited edition products.
How can i stay informed about new collections and news?
You can stay informed about our latest collections, news, and events by subscribing to our newsletter. Additionally, follow us on social media platforms like Instagram, Facebook, and Twitter to get the inside scoop on everything
how do i determine the right size on clothing purchases?
To find the perfect size, please refer to the Size Guide on each product description, which offers detailed measurements for our clothing items. If you have specific questions about sizing.
Shipping questions
When Will I get my order
Usually, it takes 9-11 days to fulfill an order. (have it printed/made). Once fulfilled it will ship out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Where will my order ship from?
Orders are shipped from Colorado, USA once the item has been produced.
Will I Be charged customs tax?
An additional customs and tax fee can occur on international orders. This fee is not in my control and is assessed by your local customs office.
Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My Order Should be here by not, but it's not. what do i do?
Before getting in touch with me, please help by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with me at
contact@motobellavintage.com
with your order number. If you did find a mistake in your delivery address, I can send you a replacement order, but shipping will be at your own cost.
How do i track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop me a line at
contact@motobellavintage.com
Returns questions
I received the wrong item or it is damaged. what do i do?
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so I can evaluate the issue and make it right.
I'm so sorry if the product you ordered arrived damaged. To help resolve this quickly, please email me at
contact@mototbellavintage.com
within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. I will get back to you with a resolution as soon as possible!
what about exchanges?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- All items must be returned in original, brand new condition, with all tags attached and within 14 days from date of dispatch. There must be no smells of perfumes, washing powders or any makeup/fake tan marks. If your return does not meet these requirements, it will be returned back to the sender at the customer's expense. I reserve the right to DECLINE any return if the item/s does not meet ALL return conditions.
- Once an order has been processed, I am unfortunately unable to make any changes or cancel an order.
- The cost of sending back your return is at the customer’s expense. Motobella Vintage does not provide any returns labels or cover the cost of return shipping for sending your return back.
- Items must be returned using a trackable courier or registered post. Returns will not be accepted without the return tracking number provided by the customer, as I cannot accept responsibility for items lost in transit to us.
- All returns must be APPROVED by online management PRIOR to being sent back.
- I do not offer exchanges - once your return is received you will be provided with STORE CREDIT that you can use to purchase a new item.
- Please be mindful to check sizing and fit info before purchase. All sizing, fabrication and care instructions are available in the product descriptions.
what about refunds
Due to the custom nature of the items and mission to reduce waste - I do not accept returns for change of mind.
Please select your item carefully as returns for incorrect size are very difficult to manage as every order is printed specifically for you.
If you absolutely need to return your T-shirt I have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
Refunds will only be issued for damaged products. If you are returning due to sizing then I can only offer store credit. I will notify you once I've received and inspected your return, and let you know if the refund was approved or not.
If approved, I will send you a gift card for the value of your order to your original email.
If more than 15 business days have passed since I've approved your return, please contact me at contact@motobellavintage.com
Exceptions & Non-Returnable Items
I know that online shopping can be difficult - if you are unsure about what size to order I recommend only purchasing one T-shirt please! If you are a first time purchaser and you haven’t picked the right size, please let me know and I'd would be happy to accept your tee back for STORE CREDIT ONLY.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). I also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, I cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How To Request A Return
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Request a Return - note this does not mean it will be accepted:
If you experience any issues with your order, please contact me at contact@motobellavintage.com with the following details:
• Your order number
• A description of the issue
• Photos, if applicable
I will review your request and respond promptly.
When returning an item, Please include your name and order number with your return.
Items sent back without first requesting a return will not be accepted.
You can always contact me for any return question at contact@motobellavintage.com